Exchange and Return Policy

Return & Exchange Policy

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Return Conditions of Nexeres.com

By sending a return shipment, you agree to our return conditions.

Return Period

You have the right to return your order within 14 days after receiving the product, without giving any reason.

After informing us of your decision to cancel the purchase, the products must be returned within 14 days.

Once we have received and inspected the returned product, the purchase amount will be refunded.

Return Shipment

For returns, we ask that you send the package with tracking and preferably insured.

Please make sure the package is sent to the return address listed below on this page.

After shipping your return, send the tracking number to contact@nexeres.com.

Condition of Goods & Resale Eligibility

The product must be returned:

  • Undamaged

  • In its original packaging

to qualify for a full refund.

If the product or packaging is damaged, this may result in a partial refund or rejection of the return.

Sender Responsibility

As the customer, you are responsible for safe and proper shipment of the return package.

Returns that do not reach us cannot be refunded.

Please ensure that:

  • The package is properly packed

  • You send us the tracking number

Important: Your package must be shipped using DAP (Delivered At Place).
Packages sent using DDP (Delivered Duty Paid) cannot be processed.

Shipping Advice

To prevent loss or damage during the return shipment, we strongly recommend:

  • Using a trackable shipping method

  • Insuring the package

This provides additional protection and allows us to follow the shipment.

Also ensure the shipment is sent via DAP (Delivered At Place).

Return Costs

The costs for returning a product are the responsibility of the customer.

Return shipping typically costs between €25 and €35, depending on:

  • The size of the package

  • The shipping method chosen

Items Excluded From Returns & Refunds

The following items cannot be returned or refunded:

  • Custom-made products or special orders (currently not applicable to Nexeres products)

  • Hygiene-related items such as underwear, lingerie, or personal care products

  • Products returned outside the return policy period

Return Procedure (8 Steps)

Step 1: Read the Return Conditions

Carefully review the return conditions before starting the return process.

Step 2: Contact Customer Support

Contact our customer support at contact@nexeres.com to register your return.

Please include:

  • Your order number

  • The reason for the return

If the product is defective, please attach clear photos.

Step 3: Download the Return Form

Download and complete the Nexeres return form.

Click here to download the return form.

Step 4: Package the Product Carefully

Pack the product securely and safely, preferably in the original packaging.

If the original packaging is no longer available, use a suitable replacement packaging that provides sufficient protection.

Step 5: Create a Trackable Shipping Label

Purchase a shipping label via a postal company or at your local post office.

Make sure the label includes a track & trace number.

Ensure your package is shipped using DAP (Delivered At Place).
Packages sent via DDP that do not reach us cannot be processed.

Step 6: Attach the Shipping Label

Securely attach the shipping label to the package and ensure all information is clearly visible.

Step 7: Send the Return Shipment

Send the package to the return address below and make sure it includes a track & trace code.

Step 8: Confirmation & Refund

Send us an email with:

  • Proof of return shipment

  • Track & trace code

Once we receive and inspect the package, we will process the refund.

Return Address (International Warehouse)

To serve our customers worldwide efficiently, we operate from a central international warehouse. This allows us to deliver quickly and process returns efficiently.

Company Name: Liu Changxing
Postal Code: 322000
Street Address: No. 409, Suxi Avenue (No. 2 Freight Elevator, YTO Express Building, Building D)
City: Yiwu
Province/State: Zhejiang
Country: China

Damaged or Incomplete Delivery

If your order arrives damaged or incomplete, we will take responsibility for resolving the issue.

Please contact us as soon as possible so we can provide an appropriate solution.

Make sure to include:

  • Clear photos of the damage

  • Proof of the issue

Claims must be reported within 14 days after delivery.

Unfortunately, cases reported after 14 days can no longer be processed, as the product may already have been used.